Refund policy

This Returns & Refund Policy applies to purchases made directly through the Kalieda online store.

This Policy does not apply to products purchased from third-party retailers. If you purchased your Kalieda products elsewhere, please contact the retailer directly for assistance.

Change of Mind

Changed your mind or received a gift that’s not quite for you? You may return your item online, subject to the terms and conditions below.

Full Terms and Conditions:

  • Return Period is within 30 days from date of purchase
  • Items must be returned unused, in new condition and in their original packaging
  • Proof of purchase is required
  • Refunds will be issued to the original payment method used for the purchase of the item(s) being returned
  • We do not offer exchanges for purchases made & returned online
  • Original shipping costs are non-refundable for change of mind returns
  • All voucher codes are non-refundable. If an item purchased using a voucher is returned, the voucher value will not be refunded, reissued or replaced
  • Return shipping costs are the responsibility of the customer and will not be reimbursed for change of mind
  • We reserve the right to refuse a return if it does not meet the requirements outlined above
  • Gift Card and eGift Card purchases are non-refundable and cannot be returned

Faults or Defects 

Your rights for faulty or defective products are separate from, and in addition to, our change of mind returns policy.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You may be entitled to a replacement, refund or other remedy if a product does not meet these guarantees, including where a product has a major failure or is not of acceptable quality.

Nothing in this Policy limits or excludes your rights under Australian Consumer Law.

If you believe your product is faulty or defective, or would like more information about your return options, please contact our team as soon as possible.

Damaged or Incorrect

Something not quite right? Please contact our team as soon as possible. We’ll need a few photos of the item(s) and explanation to help us assess what’s happened and get things sorted.

Ready to make a return?

Get in touch with our team by email at  hello@kalieda.com.au or visit our Contact Us page, and please provide the following:

  • Order Number
  • The item(s) you’d like to return
  • Reason for return

Sending your return to us? We recommend using a tracked and insured service. Kalieda is not responsible for parcels that are lost or damaged in transit.

When we receive your return, we’ll review it based on the reason provided and be in touch with the next steps. Once your refund is approved, please allow up to 14 days for it to be processed. Timing may vary depending on your payment provider.